Tech Support for your SaaS comapany

We provide a spectrum of solutions based on your changing

needs meeting stringent SLAs for your business goals.

Tech Support

For all your IT needs

All SaaS, PaaS, companies needs highly skilled tech agents to take care of L1-L2 support. Its not economically viable to have L3 agents working with customer or infrastructure issues. Our agents can be your Front line or second line support.

All modern business runs on some or other software. We  take care of all your software and infra needs. All the Tech agents are trained with Cloud services like AWS, Google Cloud, technologies like HTML, JS, Node.Js, Angular they can do a first level analysis of the problems and report the problems with appropriate teams.

 

Why let Exaltare handle your customer service operations

Exemplary Customer Support Agents

We are techies who knows the technology stuff and eager to help you out. All our agents are experts in what they do.
We continuously strive to attain high customer satisfaction levels and go the extra mile to help your customers.

ITIL certified agents

For a high tech SaaS business you need someone who knows how to work with tickets. All the agents are ITIL certified who are aware about the processes followed in the IT industry. We work with ticeting systems like Zendesk, Lotus Notes, JIRA, HP ALM etc.

Undivided Focus on Core business
We help you focus on your core business while our trained agents take care of your customers. Dealing with your customers on your own is not a bad option, but it is imperative to be sure that you have experienced resources at your disposal.
Impeccable Support Solution 24*7
Businesses are global and running in different time zones and so does we. We provide 24*7 support as per your needs.

Tools

Each Tech support project is unique. It has its own challenges and requirements. Each projects is executed in different phases. We have experince with wide array of tools and technologies used in the industry.

Get in touch with us to discuss your requirement in details.

 

We Support 24 X 7

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Need Awesome Tech Support? Just book a consultation with us.